身為領導主管,我們都會希望同事與部屬對我們有禮貌。然而,不禮貌的行為仍然經常存在。
以下作法,能夠協助你的團隊成員保有禮貌行為:
- 召開會議來討論應有的期待。召集你的團隊在一起,公開討論這樣的不禮貌行為,說明你的期待。討論這樣的不禮貌行為如何影響了團隊的觀感,為何會發生這樣的行為?不應該有人會故意這樣做。
- 要求團隊成員停止不禮貌。有些人可能沒有意識到他的言行會造成他人的負面觀感。要求你的團隊成員看到出現如此的不好行為時,說出來,并解釋這樣的壞行為如何影響了他人。
Help the team members to notice their etiquette
As
a leader in leadership, we all hope colleagues and subordinates will be polite
to us. However, impolite behavior still exists.
The
following ways can help your team members to be polite.
- Hold a meeting to discuss the expectations. Call your team together and discuss openly such impolite behavior to illustrate your expectations. How does such impolite behavior affect the perception of the team? Why does this happen? No one should do it on purpose.
- Ask team members were to stop being impolite. Some people may not realize that his words and actions can cause others to feel negative. Ask your team members to speak up when they see such a bad behavior and explain how such bad behavior affects others.
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