在做艱難決定時，保有同情心

當你握有正確的資訊、正確的分析，要在多項選擇中，是可以做出決策。但是，嚴重的問題通常不是非黑即白的，而僅靠工具與技術不一定能夠給你正確的答案。 你同樣必須有同情心。

將你自己處在受你決策而影響的人角度考慮。當你在做決策時，是否真的關切到他人的處境？

Keep your compassion when you make tough decisions

When you have the right information and the right analysis, you can make decisions in multiple choices. However, serious problems are often not black or white, and tools and techniques alone don't always give you the right answers. You must also have compassion.
Think of yourself in the perspective of others when you making decisions?

聘僱有創意的新人

要建立有創意的團隊，企業必須聘僱有經驗、有彈性、情緒穩定、開放心胸，以及有同情心。

在招聘面談時，問一些問題來測驗這些人格特性。

例如，你可以問應征者他對一個問題是否可以提出多個解決方案，然後將這些方案連接在一起，說出故事。

又如，你可以請應征者構想一個新產品，或是說出一個客戶的日常生活會如何使用公司提供的產品，用來了解他是否能夠體貼消費者。

用這些面談所得到的回應，來了解應征者的智商與情商水平。

Hire creative new people

To build creative teams, companies must hire experienced, resilient, emotionally stable, open-minded, and compassionate people.

Ask questions to test these personality traits at the job interview.

During recruitment interviews, ask questions to test these personality traits.

For example, you can ask the candidate whether he can propose multiple solutions to a problem, and then link them together to tell the story.

For example, you can ask a candidates to conceive of a new product, or to say how a customer's daily life will use the products provided by the company to see if he can be considerate of consumers.

Use these responses to understand the applicant's IQ and emotional intelligence levels.