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2018年1月17日 星期三

給創新決策者設定期限是有危險的

我們都知道在發展創新期限會有好處,例如可以幫助我們專注嗎,讓我們的斯卡更尖銳,對嗎?
不一定哦。
最近的腦神經研究顯示,在多數的情況下,設定期限,並不能真正因為增加壓力而讓我們更在乎時間時間緊急性而讓我們因為更專心而提高了解決問題的能力。相對的,我們卻因此而腦筋活動卡住了,而不能真正解決問題。
工作期限並不會因此而消失,尤其是在一切工作都是要求超速度發展的態勢下。但是,研究人員發現我們可以不必那麼死腦筋。我們可以不必那麼辛苦思考但是我們可以用不同的方式思考。例如,我們可以偶爾暫停一下,問自己:“如果…萬一…”用一些時間思考是否可以有次佳方案。或者換個角度思考,例如:“我們的競爭對手會如何解決這個問題?”
恐懼和不確定讓事情更糟
這並不意外。而我們關切恐懼和不確定會讓我們做決策的品質變差。但是,會讓我們決策品質差的主因通常不是恐懼和不確定的氛圍與事實,而是我們說不出口的態度和假設。
若是我們問人們對於不確定的看法,多數人會認為有些不好的事情將會發生。當我們面臨沒有足夠資訊(不確定)時,許多人的回應是什麼決定都不做,這樣不作為的傷害,和做出壞決策,是一樣糟糕的。
我們如何避免這樣的腦印象?
我們多數人處于在不確定的情況下傾向于不做出決定。讓我們將情況轉換一個觀點,看成是正面發展機會的曙光。最重要的,要理解一個決策并不是永遠的。
如果你作出了一個壞決策,你永遠有機會糾正。事實上,即使你做了好的決策,市場還是變化的很快,需要你做出及時的因應。
因此,我們建議你每季檢討你的策略計劃,最好每月都做檢討。你在日常工作檢討的愈頻繁,你愈有機會避免被你的腦印象拖住你。
培養好情緒
多數的人會認為做決策是冷酷的、邏輯性、理性的過程,尤其是在商業世界里。事實上,我們多數的人會敬仰能夠基於事實來做關鍵決策的人。我們也比較信任基於實際資料,而非基於未經證實的假設或基於個人愛惡情緒做決策的人。這是事實。
然而我們也發現好的決策品質經常是出自與決策者的情緒而非是否合理、合乎邏輯。我們發現,雖然他也會咨詢各種管理分析數據,但是他腦子裡已經有了偏好。他會有意無意地強化支持他偏好的決策理由,做好這樣的決策計劃、採取因應的行動。他會經由社交互動,熱情地激發別人對他的偏好支持。因為經過比較多的激勵與思考,人民因而提高了信心,因而他贏得了比較多的決策支持。
因此,好的決策經常是“獲得較多認識與感覺的策略,而非邏輯而理性的策略。”
這給了我們一些建議:
改變觀點的能力,和重視分析資料與邏輯演繹的能力,是一樣重要的。重視社交思考,以別人的眼光來看世界,是領導者的重要技巧。而光是認知這樣的技巧是不夠的,我們必須會主動運用它們。我們必須刻意的去詢問別人的觀點、意見、與構想,無論這些想法是否與自己的想法一致。否則,我們會陷入我們狹隘眼光的陷阱,成為恐懼、擔心、邏輯和無休止的期限的受害者。

It's dangerous to set deadlines for innovation decision makers
We all know that there are benefits in developing innovation deadlines, such as helping us focus, sharpen our thinking, right?
Not necessarily.
Recent brain neurological studies have shown that in most cases, setting deadlines does not really make us more concerned about time and urgency because of increased stress and improve our ability to solve problems because of greater concentration. In contrast, we get stuck in our brains and can't really solve the problem.
The duration of work will not disappear, especially in a situation where all work is required to develop at a super speed. But researchers have found that we don't have to think like that. We don't have to think that hard, but we can think in different ways. For example, we can pause occasionally and ask ourselves, "If ... In case of... " Take some time to think about whether there is a good solution. Or think differently, for example, "How will our competitors solve this problem?"
Fear and uncertainty make things worse
This is no surprise. We are concerned that fear and uncertainty can make our decision-making worse. However, the main reason for our poor decision-making quality is not the atmosphere and facts of fear and uncertainty, but the attitude and hypothesis that we can not say.
If we ask people about uncertainties, most people think that something bad will happen. When we are confronted with insufficient information (uncertainty), many people respond by not making any decisions. The harm of inaction is as bad as making bad decisions.
How can we avoid such a mental impression?
Most of us tend not to make decisions in uncertain situations. Let's turn the situation into a point of view and see it as the dawn of positive development opportunities. Most importantly, understand that a decision is not permanent.
If you make a bad decision, you will always have a chance to correct it. In fact, even if you make good decisions, the market is changing very quickly, and you need to respond in a timely manner.
Therefore, we recommend that you review your strategic plan quarterly, preferably monthly. The more frequently you review your daily work, the more chance you have to avoid being dragged by your impressions.
Develop good mood
Most people think that decision-making is a cold, logical and rational process, especially in the business world. In fact, most of us admire people who can make key decisions based on facts. We also trust people who make decisions based on factual data rather than on unsubstantiated assumptions or personal preferences. This is a fact.
However, we also find that good decision-making quality often comes from the emotions of decision-makers rather than whether it is reasonable and logical. We found that although he also consulted various management analysis data, he already had preferences in his mind. He intentionally or unconsciously strengthens the reasons for his preferences, makes such decision plans and takes corresponding actions. Through social interaction, he enthusiastically stimulates support for his preferences. Because after more incentives and thinking, the people have increased their confidence, so he has won more decision-making support.
Therefore, good decision-making is often a "strategy to gain more knowledge and feelings, rather than a logical and rational strategy."
This gives us some suggestions:
The ability to change opinions is as important as the ability to analyse data and deduce logic. Emphasizing social thinking and looking at the world from the perspective of others is an important skill for leaders. Cognition alone is not enough. We must take the initiative to use them. We must deliberately ask other people's opinions, opinions, and ideas, whether they are in line with our own ideas or not. Otherwise, we will fall into the trap of our narrow vision and become victims of fear, fear, logic and endless deadlines.

2017年4月22日 星期六

讓腦力激蕩更有效率

召集多人一起來思考一個複雜的問題,通常是得到解決方案的最好做法。但是,你應該有步驟地讓這樣的集思廣益進行的更有效率。
當你要邀請其他人來對項目作出貢獻時,尊重他們的時間以及所需要做準備的時間。邀請和要討論的問題最有關係的人。你必須思考誰最適合出席,以及他可以如何做出貢獻?你同時必須考慮到你必須做出解決問題的時間。
在某些情況下,讓腦力激蕩的對話保持開放性,是有意義的。你可以這樣說:“你如何想?你的觀點如何?”在其他情況下,你也可以做得比較簡單,將你自己的想法分享給別人,然後請人給予回饋:“我重視你的意見,而我是這樣想的。有什麼是我沒有考慮到的?我的構想是否合理?有哪些是不實際的?

Make brainstorming more efficient
Calling people together to think about a complex problem is usually the best way to get a solution. But you should step by step to make this kind of brainstorming more efficient.
When you invite other people to contribute to the project, respect their time and the time they need to prepare. Invite the most relevant person to discuss the problem. You have to think about who is most suitable to attend, and how he can contribute?You must also consider the time when you have to solve the problem.

In some cases, it's meaningful to keep the brainstorming session open. You can say, “What do you think?" What's your point of view?” In other cases, you can do it more simply, share your ideas with others, and ask people to give back: “I value your opinion, and I think so.”.“Is there anything I didn't think about? Is my idea reasonable? What is impractical?”

2016年7月10日 星期日

讓團隊做更好的腦力激蕩

腦力激蕩活動有的時候會將團隊帶到不具創意也不健康的狀況。但是,如果掌握的好,讓團隊集體思考出新的點子可以促進團隊協作與激發更多好的創意。
如何做? 
  1. 組織具有廣泛性代表的團隊。召集一群包含不同思維、不同文化、以及不同年齡的成員,一起參加腦力激蕩。但是,你要確保其中有些人具備相關的專業與經驗,而其他可能有些人則是新鮮的。
  2. 明確誰會做出決定。如果討論群中每個人都同意,你通常會傾向于採用能夠被大家接受的最低標準的共識。但是,這不見得能夠讓團隊挺進到新的發展階段。因此,你必須指定出一名願意承擔責任,並且可以繼續與團隊成員溝通的領導負責者。
  3. 讓創意繼續滾動。在腦力激蕩討論結束時,不要扼殺沒有被接受的想法。有的時候,這些被漠視的喃喃聲音,反而會觸發出最後更好的方案。讓大家能夠思考這些弱勢的聲音,考慮如何納入大家達成的共識。
Let the team do better brainstorming.
Brainstorming sometimes brings teams to creative and unhealthy situations. However, if mastered well, letting the team collectively think out new ideas can promote teamwork and stimulate more good ideas.
How do you do it?
  1. Organize a team with extensive representation. Bring together a group of people of different minds, cultures, and ages to participate in brainstorming. But make sure that some of them have relevant expertise and experience, while others may be new.
  2. Make clear who will make a decision. If everyone in the discussion group agrees, you tend to agree on the lowest standards that are acceptable to everyone. However, this does not necessarily enable the team to move forward to a new stage of development. Therefore, you must specify a leader who is willing to take responsibility and can continue to communicate with team members.
  3. Let creativity continue to roll. At the end of brainstorming, do not stifle the idea that has not been accepted. Sometimes, these disregarded murmur will trigger the last better solution. Let us think about these weak voices and consider how to integrate them into the consensus we have reached.

2016年7月9日 星期六

解決問題可以活潑而有趣

要團隊解決一項艱難的問題,不一定需要讓大家皺眉苦臉,也可以讓它成為活潑而有趣的活動。例如,你可以獎賞第一名想出如何使難搞的客戶對公司產生興趣的員工,或是對能夠找出解決客戶投訴問題解決方案的員工給予公開表揚。
以下是讓團隊解決問題的作法保持活潑而有趣的一些方法:
  1. 關注在真實的問題上。不要爲了要有趣而來發動活動。找到真實在發生的問題,這樣員工才會產生切身的感受,并為能夠解決這樣的問題產生高度的興趣。
  2. 選擇能夠發揮創意的問題。解決這些問題需要一些有別於過去作法的創意。
  3. 不要以金錢作為獎勵手段。用非金錢或物質的方式作為獎勵手段。這樣可以讓員工爲了取得榮譽而相互競爭,并讓解決問題的過程成為活潑而有趣的活動。
Solving problems can be lively and interesting
To solve a difficult problem in a team, it is not necessary to make everyone frown, but also to make it a lively and interesting activity. For example, you can reward the first employee who has figured out how to make difficult customers interested in the company, or give public praise to employees who can find solutions to customer complaints.
Here are some interesting ways to keep team problem solving alive:
  1. Focus on real issues. Don't start activities for fun. Find the real problems that are happening, so that employees will have a personal feeling, and to be able to solve such problems with a high degree of interest.
  2. Choose creative issues. To solve these problems, we need some creative ideas that are different from the past.
  3. Don't use money as a reward. Use non-monetary or material incentives. This allows employees to compete with each other for honor and makes the problem-solving process a lively and interesting activity.