當員工哭泣時，經理們常常感到不自在。你可能傾向於這，好像什麼都沒有發生，但更好的反應是展示你的同情。
眼淚並不意味著一個人是一個情感崩潰，這只是他們的身體反應壓力的作法。你可能會說：“讓我們快點休息一下，然後我們會想出辦法的。”
你可以建議員工散散步或喝咖啡，或者可以離開會議室幾分鐘讓人冷靜下來。
不要憐憫或試圖糾正這種情況，說一些簡單的話，比如“對不起讓你難過”，即使你感到沮喪，也不要讓自己煩惱。
如果你保持冷靜和專注，你可以幫助員工轉移情緒，回到手邊的工作中。
Show Compassion When an Employee Cries in Front of You
Managers
often feel uncomfortable when an employee cries. It may be tempting to press on
with the conversation as though nothing is happening, but a better response is
to demonstrate compassion.
The
tears don’t mean the person is an emotional wreck or having a breakdown;
they’re just the way their body is reacting to pressure. You might say, “Let’s
take a quick break, and then we’ll figure things out.”
You
can suggest the employee take a short walk or get a coffee, or if the meeting
is in your office, you can leave for a few minutes to let the person calm down.
Don’t
offer pity or try to fix the situation; say something simple like, “I’m sorry
that upset you.” And resist getting upset yourself, even if you’re frustrated.
If
you stay calm and focused, you can help the employee move past their emotions
and back to the work at hand.
