縮減爭議雙方的見解差異,是個管理上的挑戰,但是這是多數領導者在職業生涯中多少會遇到的。
以下是讓爭議雙方達成共識的建議作法:
- 對爭議的問題達成共識,但是避免立即達成解決方案,因為這通常就是雙方爭議的源頭。
- 找出幾個解決方案。讓雙方一起腦力激蕩討論。鼓勵雙方提出各種點子而不要做判斷或分析。
- 指定跨派代表組成評估小組。這可以評估出各種方案的成本與利益。
- 實施立即可行的結論。對評估小組代表得到的幾個雙方可接受的意見,立即實施。通常這是雙方求同存異的妥協結果。
Reducing differences of opinion between the two sides of the dispute is a managerial challenge, but this is how many leaders will encounter in their careers.
Following are the suggestions for consensus between the parties to the dispute:
- Achieve consensus on disputed issues, but avoid reaching immediate solutions, as this is usually the source of disputes between the two sides.
- Find several solutions. Let both sides brainstorm the discussion. Both sides are encouraged to come up with ideas without judgment or analysis.
- Appoint cross-delegates to form assessment teams. This can assess the costs and benefits of various schemes.
- Implement immediate and feasible conclusions. Several mutually acceptable opinions received by the representatives of the assessment team shall be implemented immediately. Usually this is a compromise result of seeking common ground while reserving differences between the two sides.