用Check-List來交待項目

能夠明白清楚的交付項目任務是如今快速工作環境中的一個重要領導管理技能。

這個被指派負責這個項目的人是否真的明白必須完成那些工作？他是否會為這個項目傷腦筋？他是否能夠確實完成他所答應的事項？

無論你是將項目任務交待給同儕或是下屬，請用一份雙方都一致的Check-List。它應該包含幾個關鍵問題：例如：“你是否明白優先次序？”，以及，“你需要我支援什麼來確保你能成功完成工作？”你們只需要用5分鐘來核對幾個關鍵問題，確保雙方的認知能夠達成一致。這樣能夠節省彼此的時間，並且降低未來發生錯誤的機會。

Use Check-List to explain the project.

Being able to clearly deliver project tasks is an important leadership management skill in today's fast working environment.

Is the person assigned to the project really understand what needs to be done? Will he be puzzled by this project? Can he really accomplish what he has promised?

Whether you are delegating project tasks to peers or subordinates, use a Check-List that is mutually agreed. It should contain several key questions: for example, "Do you understand priorities?" And, "what do you need me to do to ensure that you can successfully complete your work?" You only need five minutes to check on a few key issues to make sure that both parties agree. This saves time and reduces the chance of future mistakes.

如何給高效員工有激勵的回饋？

不要假設你的高效員工知道她在你心目中有多好。你應該採取以下實際的有效回饋，這是她所期待的，並且也值得你這樣做。

1. 明確她的發展領域。她會明白在公司裡有誰能夠達成你所交付的任務，它有什麼樣的挑戰，以及需要哪些工作能力。這樣具有挑戰的任務安排，是讓她感受到她的重要性與未來成長的機會。
2. 表示你的感激。沒有說出【謝謝】，是領導者經常犯的簡單錯誤。你的明星員工如同其他人一樣，會需要你的讚揚。
3. 經常給予回饋。不要等到項目檢討的時候再來給予回饋，高效員工期待高頻率的回饋，而你也應該這樣做。

How to give motivated feedback to efficient employees?

Don't assume that your efficient employee knows how good she is in your mind. You should take the following practical and effective feedback, which is what she expects and is worth it.

1. Define her development area. She will understand who can accomplish the tasks you deliver in the company, what challenges it faces, and what competencies it needs. This challenging task arrangement is an opportunity for her to feel her importance and grow up in the future.
2. Express your gratitude. Not saying [thank you] is a simple mistake that leaders often make. Your star employees, like others, will need your praise.
3. Give feedback frequently. Don't wait for project reviews to give feedback. Efficient employees expect high-frequency feedback, and you should do the same.

幫助員工聆聽你說了什麼

有些好的創意執行失敗的原因在於溝通不良。領導人認為他已經將相關資訊都傳遞了，但是總之員工就是沒有聽進去。 

你必須改進溝通效率。不管員工是否真的想要聽，你必須讓他聽到你要傳遞的資訊： 

試試這些技巧：

1. 測試你的資訊傳遞效果。以非正式的形式問問你的團隊成員，尤其是那些你懷疑對你存在抗拒的人。然後，你可以依據他們的回應狀況，改進你下次溝通的方式。
2.  給予激勵。這聽起來可笑，你居然要向員工賄賂來讓他聽你說什麼。但是，這樣做還是比讓你的計畫失敗要來得划算。你可以提供午餐或是點心，邀請他們來參加你的會議。你可以在會議中做有獎問答，提高他們對你所傳遞資訊的注意力。
3. 跟進、再確認。確保員工真的聽到並明白你說了什麼，看看他們有什麼問題或是回饋。

Help Employees Listen to What You Are Saying

Some good ideas fail because the communication is bad. The leader thinks he has passed the relevant information, but in a word, the employees just don't listen.

You have to improve communication efficiency. No matter whether the employee really wants to listen, you have to let him hear the message you want to pass:

Try these techniques:

1. Test the effectiveness of information delivered. Ask your team members, especially those you suspected resistance to you. Then, you can improve your communication style next time according to their feedback.
2. Incentives. It sounds ridiculous. You have to bribe employees to allow him to listen to what you say. But it is better than making your plans failed. You can provide lunch or snack, invite them to attend your meeting. In the meeting you can do a quiz, improve they give you information transmitted attention.
3.  Follow up and reconfirm. Make sure that employees really hear and understand what you are saying and see if they have any questions or feedback.