2016年8月30日 星期二

如何向團隊發佈壞消息?

要向團隊發佈壞消息,不是一件容易的事。無論你是要告訴大家公司沒有達成業績指標,或是今年發不出年終獎金。以下有幾招,可以讓你在發佈壞消息時,將負面衝擊降到最低,並可以轉換為正面的生產力:
  1. 儘快發佈。壞消息通常不會因為你不發佈而不為人知,員工通常能夠從公司的活動中察覺蛛絲馬跡,並且會因為不知詳情而胡拆亂想,並且誇大,快速傳播。因此,當一件事已經具有產生重大衝擊時,儘快發佈,並予以說明。
  2. 告知事實內容。不要試圖舒緩公司可能受到的衝擊程度,以一個較宏觀的視野讓大家知道事情的真相,以及潛在的影響。請你的團隊給予支持協助。
  3. 預備接受質問。任何受到影響的員工,都會想要知道更多的消息。你應該準備好接受最尖銳的質問。你的誠懇與負責的態度,將受到員工的尊敬。
How do you publish bad news to the team?
It's not easy to publish bad news to the team. Whether you want to tell you that the company doesn't have a performance indicator or this year, you can't get a year-end bonus. Here are several ways to minimize negative impact when you publish bad news and convert it to positive productivity:
  1. Release as soon as possible. The bad news is usually not known because you do not release, employees can usually detect traces from the company's activities, and because I do not know the details and remove Hu Luanxiang, and exaggerated, fast propagation. Therefore, when a matter has had a major impact, it is released as soon as possible and is explained.
  2. Tell the facts. Don't try to slow down the extent of the impact that the company may be likely to be, and let you know the truth of the matter and the potential impact of a broader perspective. Ask your team to support assistance.
  3. Prepare to accept the question. Any affected employee will want to know more information. You should be ready to accept the sharpest question. Your sincere and responsible attitude will be respected by the staff.

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