忠誠而有熱情的員工對公司的重要程度有如客戶一般。他們在公司服務年限長,更有工作創意,也更願意多做一些工作。
因此,你如何讓員工都能夠如此支持公司呢?
- 隨時聽員工的意見。不要到做年度績效考核面談時才問員工的意見。平常就應該隨時向他們咨詢:“你會如何推薦公司給你的朋友來工作?你會如何向朋友介紹公司的產品或服務?”
- 讓他們聽到客戶的回饋。讓員工都能夠聽到第一線客戶的回饋意見。如果客戶的回饋是正面的,會激勵員工更努力。如果客戶有批評,他們會改善他們的工作品質。
How can employees support the company?
Loyal and enthusiastic employees are as important to the company as customers. They have a long service life in the company, are more creative, and are more willing to do more work.
So how can you make employees so supportive of the company?
- Listen to employees' opinions at any time. Don't ask employees for advice until you have an annual performance appraisal interview. Ordinarily, you should always ask them, "How would you recommend your company to your friends to work? How would you introduce your company's products or services to your friends?
- Let them hear from customers. Let employees hear feedback from front-line customers. If customer feedback is positive, employees will be motivated to work harder. If customers criticize, they will improve their work quality.
沒有留言:
張貼留言