解決團隊衝突攻略

團隊發生衝突，不一定會是壞事，處理得好也可以成為建設性的！

但是，如果你漠視團隊的衝突事件，並且延宕處理，則團隊衝突可能影響到團隊士氣，降低團隊生產力，甚至更嚴重。

以下是解決團隊衝突的5步驟：

1. 事出有因，找出來。表面上出現的衝突事端，一般不是根本原因，而是積累產生的。先把根本問題找出來。
2. 不要選邊站。作為領導者，選邊站只會深化衝突，並引發對你的忿恨。
3. 化解紛爭。宣揚合作才是解決問題的途徑，而不合作是絕對不能被容忍的。
4. 求同存異，逐步化解歧義。先找到雙方有共識之處，要求雙方在這共同的基礎上建立合作，並請雙方尊重對方的觀點；在合作過程中，逐步找到衝突解決之道。
5. 繼續跟進。你的工作還沒有結束，繼續觀察，並及時解決餘留的問題。

Solving team conflict strategy

Team conflict is not necessarily a bad thing. Good handling can also be constructive.

However, if you ignore team conflict and delay, team conflict may affect team morale, reduce team productivity, and even more serious.

The following are the 5 steps to solve team conflict:

1. Find out causes. The conflict incidents on the surface are usually not the root causes, but rather the accumulation. Find out the fundamental problem first.
2. Don’t choose side. As a leader, the election side will only deepen conflicts and cause resentment against you.
3. Dissolve the dispute. Publicize cooperation is the way to solve the problem, and no cooperation can not be tolerated.
4. Seek common ground and save differences, gradually dissolve the ambiguity. We first find the common sense of both sides, and ask both sides to establish cooperation on the basis of this common basis, and invite both sides to respect each other's views; in the process of cooperation, we will gradually find the solution to the conflict.
5. Continue to follow up. Your work is not over yet. Continue to observe and solve the remaining problems in time.