2016年8月2日 星期二

不要等到危機發生才來提高組織能力

危機通常能夠刺激人們將他的能力提高到一個新的水準。但是,你絕對不願意在危機來臨時才來提高你的組織能力。那麼,你如何能夠在災難發生前就將組織的潛在能力挖掘出來呢? 
試試以下幾招: 
  1. 急迫感。人們通常能夠體認時間的急迫性。告訴大家一個清楚的設定時間,並且讓大家知道如果屆時沒有完成的話會發生什麼結果。你不需要加以煽風點火,人們自己會知道嚴重性。
  2. 同情心。人們在付出時,通常會希望獲得一些感情的連結。你應該讓你的員工知道他們的努力對於其他同事以及客戶有哪些影響。
  3. 創新。在危機發生時,沒有時間或耐心來依照平常的程序安排工作。請將公司裡多餘而不需要的障礙去除掉,將平常會耗費時間的程序拿掉,讓大家能夠將針對危機解決問題當成最高要務。另外一方面,在危機發生時,也不會有時間進行創新活動,因此,在危機發生前就應該推動創新,提高組織能力。缺乏創新,通常也是組織陷入危機的原因之一。
Don't wait for the crisis to improve your organizational ability
Crises usually stimulate people to raise their capabilities to a new level. However, you are absolutely unwilling to improve your organizational capability when the crisis comes. So how can you unearth the potential of an organization before disaster strikes?
Try the following:
  1. Feeling of urgency. People are usually able to recognize the urgency of time. Tell everyone a clear set time and let you know what will happen if it is not completed. You don't need to fan the flames, people will know the seriousness.
  2. Sympathy. When people are giving, they usually want to get some emotional connections. You should let your employees know what impact their efforts have on other colleagues and customers.
  3. Innovation. In times of crisis, there is no time or patience to arrange work in accordance with usual procedures. Please remove the unnecessary obstacles in the company and remove the usual time consuming procedures so that you can treat the crisis as the top priority. On the other hand, when there is no crisis, there will be no time for innovative activities. Therefore, we should promote innovation and improve organizational capabilities before the crisis. Lack of innovation is usually one of the reasons why organizations are in crisis.

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