2016年7月11日 星期一

邀請批評你的人加入你的陣營

一個團隊出現不同的聲音會帶來團隊的緊張氛圍。要發現這些不同的意見,先找出誰在對團隊提出強烈的批評挑戰。
這些人可能認為團隊項目在浪費資源,或是他企圖導引團隊往不同的方向發展。
你可以和這些批評者做非正式的會面,讓他們告訴你他們在想些什麼。你先不要辯護。然後,在這樣艱難的形勢中,邀請他們加入你的陣營。
最糟的局面是,他們拒絕了,但是你大概就會知道有其他的方式可以解決問題。
最好的局面是,他們之中有人答應加入你的陣營了。如此,你可以將一名尖銳的批評者轉成一名熱情的支持者,也讓你的團隊有了更廣泛的視角與觀點。

Invite critics to join your camp
Different voices of a team can bring tension to the team. To find out these different opinions, first find out who challenges the team with strong criticism.
These people may think that team projects are wasting resources or that they are trying to steer the team in different directions.
You can meet these critics informally and let them tell you what they are thinking. Don't defend first. Then, in such a difficult situation, invite them to join your camp.
Worst of all, they refused, but you probably know there are other ways to solve the problem.
The best part is that some of them have promised to join you. In this way, you can turn a sharp critic into an enthusiastic supporter and give your team a broader perspective.

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