我們通常會假設團隊中每個成員都知道如何與他人協作,但是多數人都有個人的風格與習慣。例如,有人認為公司規定的9:00上班,其實可以9:15才開始正襟危坐的打開電腦,但是,另外有些特別規矩的人,8:50就開始瀏覽電腦中的郵件,準備好盡早想好要如何處理與回覆。
要避免這些團隊協作上的落差,你必須制定出清楚的規範。這些規範能夠讓你做出集體決策,通知到每個人,讓大家共同遵守。
一開始,你可以先制定最基本的框架,例如彼此應該相互尊重,相互信任,確實執行會議結論,等等。你可以和團隊成員先共同討論,看哪些內容是大家比較關切的,會願意尊重的。然後,你應該定期檢討,對於違反規範的行為,應該提出并制止。然後,你可以進一步關注在企業文化中的一些潛規則,讓大家也認知到。將這些都記錄下來,並且讓新進人員也了解到。
這些規範可以逐步修正,成為團隊作業的紀律,內化到大家的工作習慣中。
Develop specifications for team members to work together
We usually assume that every member of the team knows how to work with others, but most people have their own style and habits. For example, some people think that the company's 9:00 working hours, in fact, can start to sit at 9:15 to open the computer, but there are other special rules, 8:50 began to browse the computer mail, ready to think about how to deal with and reply as soon as possible.
To avoid these gaps in teamwork, you have to develop clear specifications. These rules allow you to make collective decisions, inform everyone, and let everyone follow them together.
At the beginning, you can work out the most basic framework, such as mutual respect, mutual trust, the actual implementation of conference conclusions, and so on. You can discuss with the team members first to see what they are more concerned about and will be willing to respect. Then, you should review regularly, and put forward and stop violations of norms. Then, you can pay more attention to some latent rules in the corporate culture, so that you can also recognize them. Record all of this and let the newcomers know about it.
These norms can be gradually amended to become the discipline of team work, internalized into everyone's work habits.
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