不要讓低迷的業績惡化。首先讓團隊成員了解一下平庸行為是如何對你的團隊、組織和客戶產生負面影響的。例如，你可以讓中等水准的員工傾聽顧客抱怨的電話，這樣他們就能理解不做好本職工作的負面影響。
分擔責任也很重要。鼓勵員工在問題出現時立即恭敬地面對對方。即使最强大的管理者也無法看到並解决每一個效能差距。
最後，當你看到組織其他部分也出現平庸狀況時，大聲說出來。例如，如果每個人都知道公司的倡議不起作用，但沒有人討論，你的團隊會注意到你是否有能力與膽識指出皇帝的透明衣服。
高績效表現必須是一種常態，需要定期地維護。
When your team is mediocre, resolve immediately
What do you do when someone's work is good but not great? The most
difficult test for a manager is not dealing with bad performance, but solving
mediocre problems.
Don't let the sluggish performance deterioration. First，let team members know about mediocre behavior is how your team,
organization and customers have a negative impact. For example, you can let the
middle level staff listen to customer complaints telephone, so they can
understand the negative impact of the job.
Shared responsibility is also important. Encourage employees to respect
each other immediately when problems arise. Even the most powerful managers
can't see and resolve each performance gap.
Finally, when you see other part in the team also facing mediocre
condition, speak up. For example, if everyone knows the company's initiative
does not work, but no one on your team will pay attention to whether you have
the ability to pin-point the emperor’s naked dress.
High performance must be a norm and need to be maintained regularly.
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