整合客戶回饋與員工回饋系統

多數的公司都會請求客戶對它的產品與服務提供回饋，但是只有少數公司會請同樣地請它的員工做回饋。這樣會失去很多的機會。如果將你的客戶回饋與員工回饋系統整合在一起，尤其是當你的客戶與員工的感受不同時。

所以，當你為客戶：“你遇到的問題解決了嗎？”，也順便問你的員工：“你解決問題了嗎？”，以及：“你是否有足夠解決問題的資源？”將這兩方面的回饋結合在一起，可以讓你更了解你的客戶。領導主管就可以用這樣的資訊來教練員工，並且評估他們所需要的資源與工作方式，並且可以挖掘出潛在的有創新力的員工。

將客戶回饋與員工回饋連接在一起，能夠讓公司有較好的能力來回應快速變化的客戶期望。

Integration of customer feedback and employee feedback system

Most companies ask customers to give feedback on their products and services, but only a few companies ask their employees to give feedback as well. This will lose a lot of opportunities. You can integrate your customer feedback with employee feedback system, especially when your customers and employees feel differently.

So, when you are for the customer, "Have you solved the problem what you have encountered?" And by the way, ask your staff, "Did you solve the problem?" And: "Do you have enough resources to solve the problem?" Combining these two aspects of feedback can give you a better understanding of your customers. Leaders can use such information to instruct employees, assess their resources and work ways, and dig out potential innovative employees.

Connecting customer feedback to employee feedback allows the company to have a better ability to respond to rapidly changing customer expectations.