面對失敗的反應

每個人在遭遇失敗後，都會有不同的反應行為。有些人會怪罪他人，而有些人則是先自責。

以後，當你與你的團隊碰到失敗後，請先不要責備誰，而應該先做以下的動作：

1. 思考後再行動。先不要急著做出回應，或是情緒激動。這樣做只會讓事情更糟糕。花一些時間想想，究竟有哪些導致失敗的潛在因素？你將如何行動？
2. 傾聽與溝通。千萬不要以為你知道其他人在想什麼。把相關的人找來，聽聽他們的說法，然後解釋你自己的企圖與預備展開的行動。
3. 汲取教訓。錯誤發生了，可能是你自己的責任，或是其他人的責任，或者根本沒有人必須負責。關鍵是，要弄清楚究竟這是怎麼發生的，以後應該如何避免類似的狀況？

Responses to failure

Everyone reacts differently when they fail. Some people blame others, while others blame themselves first.

Later, when you encounter failure with your team, don't blame anyone, but do the following actions first:

1. Think before you act. Don't rush to respond or get emotional. Doing so will only make things worse. Take some time to think about what are the potential causes of failure? How will you act?
2. Listening and communicating. Never assume that you know what other people are thinking. Get the people concerned, listen to them, and explain your own intentions and actions that you plan to take.
3. Learn lessons. Errors occur, either as your own responsibility, or as someone else's responsibility, or as no one has to be responsible at all. The key is to find out exactly how this happened and how to avoid similar situations in the future.