2016年3月8日 星期二

敏感的問題不要拖

許多時候,我們會遇到一些與人相關的敏感問題,為了顧及當事人的尊嚴而一再避免直接觸及,進行溝通。 即使感覺有必要讓對方知道自己的顧慮,但是我們總是繞著彎說,希望用暗示的語彙讓對方有自知之明,進而改善。
然而這樣隱晦的溝通方式,多半不能見效,一方面問題沒有得到解決,自己還一直生悶氣,而周遭的員工已經對你不能斷然處置而開始有微言了。
因此,無論當事人在公司的地位有多資深,過去在公司的貢獻有多少,一旦他的表現出現確實離譜的狀況,嚴重到損害了公司的利益,並且持續了一段相當的時間未見改善,你必須採取果斷行動,開門見山的與當事人溝通,讓他知道你的關切與可以接受的底線。
這樣做,你不僅有機會做好損害控制,並且能夠顯示你的領導權威不能受到要脅 
– 他可能會以為在公司位高權重而有特權空間。
你可以先比較溫和的給他一個LINE或是郵件通知,將你想要溝通的主題與你的顧慮要點先讓他知道,和他先約個時間。這樣,當你們坐下來談的時候,他已經知道你的基本立場,並且有所準備,可以告訴你真實的狀況,以及他預備採取的行動。
也許這樣的溝通會進行幾次,直到你和他達成具體的最終解決方案。不過,儘管涉及敏感,但是你的斷然行動,可以將損害就此打住。

Don't procrastinate on sensitive issues 
In many cases, we will encounter sensitive issues related to people, in order to take into account the dignity of the person repeatedly avoid direct contact and communication. Even if we feel the need to let the other person know our concerns, we are always saying things around the corner, hoping to let the other person know what he or she is aware of and then improve by using the words of cues. 
However, this obscure way of communication, mostly not effective, on the one hand the problem has not been resolved, he has been sullen, and the surrounding staff can not deal with you have started to complain. 
Therefore, no matter how senior the party is in the company and how much contribution he has made in the company in the past, once his performance appears to be truly outrageous, it is so serious that it harms the interests of the company and has not been improved for a considerable period of time. You must take decisive action to communicate directly with the client and let him know your concerns and acceptable bottom line. 
In doing so, you not only have a chance to do harm control, but also can show that your leadership authority cannot be threatened-he may think that he has the privilege of being in a high position in the company. 
You can gently give him a LINE or email notice, let him know the subject you want to communicate with your concerns, and make an appointment with him first. In this way, when you sit down and talk, he knows your basic position and is prepared to tell you the real situation and the actions he intends to take. 
Perhaps this communication will take place several times until you reach a concrete final solution with him. However, despite the sensitivity involved, your resolute action can put a stop to the damage.

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