要懂得原諒

身為領導主管，你的工作是讓每個人都必須負責。但是，你也必須知道何時讓人們卸下責任。讓人們能夠免於犯下的錯誤而必須承擔的責任與懲罰，可以讓你的團隊有更光明的未來。

當然，你會憤恨那些躲在你背後的員工，也會惱怒那些不能達成自己的工作目標又在詆毀你的團隊名譽的同事。

但是，抱怨這些人，是無濟於事的。你應該讓他們知道他們的錯誤與行為會帶來哪些後果，然後做檢討，看以後如何能夠改進。告訴他們，你相信他們會改進， 會以新的行動來彌補他們所發生的錯誤。

生氣與抱怨是沒有生產力的。讓犯錯的人有第二次，甚至第三次的機會會對你和他們都比較好，你們也能夠因此合作相處得比較長久。

To understand forgiveness

As a leader, your job is to make everyone responsible. But you also have to know when to let people off the hook. By freeing people from the responsibility and punishment they must take for their mistakes, you can give your team a brighter future.

Of course, you will resent those who hide behind you, and you will also resent those who fail to achieve their own goals and are tarnishing your team's reputation.

But it's no use complaining about these people. You should let them know the consequences of their mistakes and actions, and then review them to see how they can be improved in the future. Tell them that you believe they will improve and take new actions to make up for their mistakes.

Anger and complaint are unproductive. It's better for the wrong person to have a second or even a third chance to work with you and them, and you can work together for a long time.