如何說才不會帶來恐慌？

當公司形勢不好，你應該如何傳遞信息給員工，而不會讓他們感到天要塌下來了？

面臨危機時，領導人必須以適當的語言，平靜而有自信的語氣來和員工溝通。

當你要和員工溝通公司的危機時，請考慮以下幾點：

1. 在開口說話前停頓一下。如此做，能夠傳遞出你的平靜，深思，以及嚴肅的態度。這樣，也能夠讓你有時間思考如何回應員工可能的提問。
2. 不要指控抱怨。公司面臨危機了，可能確實有幾位資深領導層人員該負比較大的責任。但是，對其中的個人的指控，並不能平息員工的不安。與其指責某些人，不如誠懇的說明事實，並且說出公司預備進行的解決方案。
3. 不要誇大其詞。如果你用“災難”、“崩潰”等字眼，只會製造不必要的恐慌。你可以說“嚴重”、“艱難”等比較符合事實而足以引起員工重視的字眼。
4. 陳述事實。誠懇的告訴大家事實，不要遮掩。若是留給員工猜忌，只會帶來後續更難處理的局面。

How can we not panic?

When the company is in bad shape, how can you pass on the message to employees without making them feel like the sky is falling?

In times of crisis, leaders must communicate with their employees in appropriate language, calm and confident tone.

When you want to communicate with your employees about the company's crisis, please consider the following points:

1. Pause before speaking. Doing so can convey your calmness, contemplation and seriousness. This will give you time to think about how to respond to questions that employees may ask.
2. Do not accuse and complain. The company is facing a crisis, and there may be several senior leaders who have greater responsibilities. However, the allegations against individuals can not quell the unrest of the staff. Rather than blaming someone, it's better to be honest about the facts and the solutions the company is preparing for.
3. Don't exaggerate. If you use the word "disaster" or "crash", you will create unnecessary panic. You can say "serious", "difficult" and so on, which are more consistent with facts and enough to attract employees' attention.
4. Statement of facts. Tell the truth sincerely, do not cover up. If you leave your employees with suspicion, it will only bring more difficult situations to follow.