2016年3月16日 星期三

如何避免危機?

並不是所有的危機都可以事先防範的。多數的公司經常會面臨不可預見或不可預測的情況。然而,領導者必須確保他的組織可以在多數危機發生前就有應對危機的能力。
以下三招可以讓你的組織做好這樣的準備:
  1. 認識危機的徵兆。鼓勵你的員工分享情報,讓大家都能夠認知一個潛在的問題在發生中。
  2. 廣泛的溝通。在部門組織間交換情報,不是一件容易的事。但是你必須強制這樣做,讓危機資訊能夠貫穿到各部門去。
  3. 信任領導。當一個危機正在發生時,領導者必須能夠快速反應。讓你的員工相信你已經認知一個嚴重的危機正在發生中,而你需要他們的信任你有解決危機的能力。
對危機信號假裝視而不見聽而不聞,不僅會失去你的領導威信,並且更會讓危機對你的組織的衝擊更加嚴重。
How to avoid crisis?
Not all crises can be prevented beforehand. Most companies often face unforeseen or unpredictable situations. However, the leader must ensure that his organization is able to respond to most crises before they occur.
Here are three ways to prepare your organization.
  1. Recognize the signs of crisis. Encourage your employees to share intelligence so that everyone can recognize a potential problem.
  2. Extensive communication. It is not easy to exchange intelligence among departments. But you have to force it to let crisis information run through all sectors.
  3. Trust leadership. When a crisis is taking place, a leader must be able to react quickly. Make your employees believe that you already know that a serious crisis is happening and you need their trust that you have the ability to solve it.
Pretending to turn a blind eye to the crisis signals will not only lose your leadership prestige, but will also exacerbate the impact of the crisis on your organization.

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