同時管理好兩種衝突

每個團隊通常都會存在一定的衝突，這不見得是壞事。作為領導者，你要有能力判別出現的緊張狀況是破壞性的還是建設性的，而採取正確的處置。

1. 破壞性的衝突，包含人身攻擊，逃避責任，不跟進工作目標，等等，會破壞團隊的互信，這對團隊工作關係是嚴重的。你要認知問題的本質與原委，進行勸導，告訴他這樣的行為會產生何種長期影響，否則，你就得動用你領導者的權威來解決。
2. 建設性的衝突，通常是團隊成員之間，對於重要的項目或是優先次序，發生了不同的觀點。你應該提出關鍵問題，來讓大家明白真實的狀況，然後協助他們進行討論，達成共識，得到具體的解決方案。

Managing Two Conflicts at the Same Time

It's not necessarily a bad thing that every team usually has some conflict. As a leader, you have to be able to judge whether the tension is destructive or constructive and take the right action.

1. Destructive conflicts, including personal attacks, evasion of responsibility, failure to follow up on work objectives, etc., can destroy team trust, which is serious to team working relationship. You need to understand the nature of the problem and its origin, persuade him about the long-term impact of such behavior, or you have to use the authority of your leader to solve it.
2. Constructive conflicts, usually between team members, have different views on important projects or priorities. You should raise key issues to make people understand the real situation, then help them to discuss, reach consensus and get concrete solutions.