2018年8月21日 星期二

在開會之前,先對房間內察言觀色

在工作中的每一次談話中,都會有明確的討論(大聲說出的話)和默契的談話——微妙的交流。知道如何對房間內的人們察言觀色是很重要的,這樣你就可以明白不能說什麼。
做到這一點最好的辦法是關注其中的人。注意誰在誰旁邊,誰在放鬆,誰看來緊張,誰站著,誰坐著。看看他們的面部表情、姿勢和肢體語言。房間裏的氣氛是緊張的還是放鬆的?然後思考同事情緒狀態的可能原因。他們的生活和工作中發生了什麼?
如果你不認識房間裏的人,這可能很棘手,但你仍然可以提出假設。然後通過與同事私下交談來檢驗這些假設。你可能會說,“在會議上,我看到你皺眉頭時,討論轉向大項目。你覺得怎麼樣?“

Read the Room Before Your Next Meeting
In every conversation at work, there’s the explicit discussion (the words being spoken out loud) and the tacit one — the things being communicated subtly. It’s important to know how to read a room so that you can understand what’s not being said.
The best way to do this is to pay attention to the people in it. Note who’s next to whom, who’s relaxed, who’s not, who’s standing, and who’s sitting. Look at their facial expressions, posture, and body language. Does the mood in the room feel tense, or relaxed? Then think about possible reasons for your colleagues’ emotional states. What’s happening in their lives and jobs?
This can be tricky if you don’t know the people in the room, but you can still come up with hypotheses. Then check those hypotheses by talking to colleagues in private. You might say something like, “In the meeting I saw you furrow your brow when discussion turned to the big project. How do you feel about it?”

沒有留言:

張貼留言