作為管理者，你的工作就是給出回馈。但是如果你希望你的員工真的聽到你說的話，你也需要傾聽。主管的細心、非判斷性傾聽，可以使員工更放鬆、更自我意識和更少的防禦。
下一次當你輔導某人時，仔細聆聽並仔細思考他們所說的每一件事。不要急於下結論或打斷別人的話。給人空間來表達自己，並問好問題，鼓勵他們繼續交談。
當人們感覺到別人真的聽到他們時，他們更有可能敞開心扉。用眼神交流和肢體語言來表明你專注於你的員工，並希望聽到他們的想法。避免提出問題的解決方案。
即使是做回馈，你的作用應該是幫助員工發現解決方案本身。When You Give Feedback, Do You Listen, Too?
As
a manager, your job is to give feedback. But if you want your employees to
really hear what you’re saying, you need to listen, too. A manager’s attentive, nonjudgmental listening makes
an employee more relaxed, more self-aware, and less defensive.
The
next time you’re coaching someone, listen carefully and thoughtfully to
everything they say. Don’t jump to conclusions or interrupt. Give the person
space to express themselves, and ask good questions to encourage them to keep
talking.
When
people sense that others are truly hearing them, they’re much more likely to
open up. Use eye contact and body language to signal that you’re focused on
your employee and want to hear their thoughts. And refrain from suggesting
solutions to problems.
Even
with feedback, your role should be to help the employee discover solutions
themselves.
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