“給我一些解決辦法，而不是問題。”許多好心的經理都這麼說，打算讓員工不要抱怨工作問題。但是員工可以認為這意味著如果他們沒有辦法解決問題，他們就應該掩蓋問題。所以最好告訴你的團隊給你帶來的是問題陳述。
抱怨通常總是指責別人，例如：“藍組不打他們的最後期限，我們總是兩手空空。”
另一方面，問題的陳述，提供客觀的事實和揭示創設問題每個人的角色：“藍組錯過最後期限的四倍。在兩種情況下，我們也沒有準備。在另外兩種情況下，我們不得不在週末工作，因為藍組的延誤工作。“
處理一個問題的詳細而平衡的陳述要比抱怨容易得多。
Encourage your team to bring you a problem, not a complaint
"Give
me some solutions, not a problem." Many good managers say that they plan
to keep their employees from complaining about their work. But employees can
think it means that if they do not have a way to solve the problem, they should
cover up the problem. So it's better to tell your team to bring you a problem
statement.
Complaining
is usually always accused of others, such as, "the blue group doesn't hit
their deadlines, and we are always empty handed."
On
the other hand, the statement of the problem provides an objective fact and
reveals the role of the creation of the problem for everyone: "the blue
group missed four times the deadline. In two cases, we are not prepared. In the
other two cases, we have to work on the weekend because of the delay in the
blue group. "
It
is much easier to deal with a detailed and balanced statement of a problem than
to complain.
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