在理想的世界裡,你的同事會給你直接、誠實的回饋。但如果他們不主動,你通常可以通過觀察他們的非語言暗示來瞭解他們的真實想法。
學會閱讀面部表情和肢體語言,以理解你的語言和行為是如何被接受的。
當別人低頭看你或避免與你目光接觸時,當一位有魅力的同事安靜下來,或者當一位平易近人的同事變得防禦性強時,注意並優雅地指出你的觀察結果。
你可能會說,“告訴我該如何理解你的沉默,”或者“我擔心我說的話不適合你。”是真的嗎?“。
這些禮貌的陳述和問題會讓別人對你的反應更加開放,這可以幫助你對自己的行為做出關鍵的調整,並加深你和同事之間的信任。
Don’t Ignore the Feedback in Nonverbal Cues
In
an ideal world, your colleagues would give you direct, honest feedback. But if
they’re not forthcoming, often you can find out what someone really thinks by
watching their nonverbal cues.
Learn
to read facial expressions and body language to understand how your words and
actions are being received.
When
people look down or avoid eye contact with you, when a engaging colleague is
quiet, or when an even-keeled coworker gets defensive, pay attention and
graciously point out your observation.
You
might say, “Tell me how I should interpret your silence,” or “I’m concerned
that something I’ve said isn’t sitting well with you. Is that true?”
These polite statements and questions invite others to be more open
about how they’re reacting to you, which can help you make crucial adjustments
to your behavior and deepen trust between you and your colleagues.
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