2018年2月25日 星期日

讓你的團隊參與解決一個棘手的問題

如果你和你的團隊正面臨著一個長期存在的問題,你可能會被誘惑去控制和激烈地爭論你認為會奏效的解決方案,或者間接地提供想法,讓你的團隊掌控這個問題這兩個極端都不是最優的。
相反地,嘗試一種將信念和開放性相結合的方法--這樣其他人就可以在你最佳思維的基礎上找到解決方案。
與您的團隊一起,討論問題的持久性、哪些解決方案失敗了,以及其原因。解釋你想讓他們和你一起選擇解決方案。明確表示你在尋找新的想法,而不是為失敗的解決方案或你已經嘗試過的新版本進行辯護。
構建一組可衡量的標準,您可以用這些標準來評估選項。承認你對特定解決方案的任何偏見,並要求團隊對待這些想法和他們自己的想法沒有什麼不同。按照既定的標準來評價所有的想法,包括你的想法--最重要的是,公開你的觀點背後的假設。

Involve your team in solving a difficult problem
If you and your team are facing a long-standing problem, you may be tempted to control and argue fiercely about what you think will work, or indirectly provide ideas. Let your team take control of the problem. These two extremes are not optimal. 
Instead, try a combination of faith and openness so that others can find solutions based on your best thinking. 
Work with your team to discuss the persistence of the problem, which solutions have failed, and why. Explain that you want them to choose the solution with you. Make it clear that you are looking for new ideas, rather than defending a failed solution or a new version you've tried. 
Build a set of measurable criteria that you can use to evaluate options. Acknowledge any bias you have against a particular solution and ask your team to treat these ideas as if they were not different from their own. Evaluate all ideas against established criteria, including your idea - most importantly, disclose the assumptions behind your point of view.

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