幫助員工度過個人危機始於傾聽

在某種程度上，我們都有一個緊張的生活事件，分散了我們的工作。也許這是一個家庭成員的疾病，離婚，或朋友的死亡。如果你的團隊中有人經歷了個人危機，你能做什麼作為他們的經理？

首先，讓自己有空。如果你在辦公室裏保持一種同情心的氛圍，當他們經歷一段艱難的時期時，人們更可能來到你身邊。

當他們接近你時，不要問問題。尊重他們的隱私，只需傾聽。你的員工可能只想找一個關於照顧生病的親戚的困難的解釋，或者解釋他們的離婚如何影響他們的注意力跨度的機會。

不要急於下結論。如果你立即建議他們請假或者調整他們的排程，例如，如果不是他們所需要的，他們可能會被延后。

問問他們的工作會有什麼變化對他們有幫助，然後一起探索選擇。

Helping an Employee Through a Personal Crisis Starts with Listening

At some point, we all have a stressful life event that distracts us from work. Perhaps it’s a family member’s illness, a divorce, or the death of a friend. If someone on your team is going through a personal crisis, what can you do as their manager?

First, make yourself available. If you maintain an atmosphere of compassion in the office, people are more likely to come to you when they’re going through a tough period.

When they do approach you, don’t ask prying questions. Respect their privacy and simply listen. Your employee may just want a sounding board about the difficulties of caring for a sick relative or an opportunity to explain how their divorce has affected their attention span.

And don’t jump to conclusions. If you immediately suggest they take a leave of absence or adjust their schedule, for example, they may be put off if that’s not what they need.

Ask what changes to their work would help them, and then explore the options together.