你在組織上的層級愈高,與你的員工維持個人關係就愈重要。你應該讓員工感受到你的工作對你們之間的關係,比起工作職務本身還有另外一層特殊的涵義。
以下是建立這種合作關係的幾個作法:
- 專注于你們之間的對話。這聽起來很簡單。但是在你日理萬機之際,你有無數的電話與郵件,實際做起來,就不容易了。當你約見員工做對話,請擱下電話,離開電腦,傾聽他的聲音,專注回復他的意見。
- 注意情緒是有感染力的。如果你已經感到焦慮或是有負面的情緒,要設法讓自己隔離起來。如果你感到與員工之間的關係有疏離了,可能不是只是與這名員工之間的關係而已,你最好多開會議並且多與其他員工接觸,鞏固個人連接關係與工作關係。
- 走出去,接近員工。即使你是名內向者,你也應該去擁抱群眾,和他們見面談話,並且主動給予回饋意見。你沒有辦法躲在辦公室門後來做領導與決策。
Maintaining Emotional Connections with Employees
The
higher your organizational hierarchy, the more important it is to maintain
personal relationships with your employees. You should make employees feel that
your job has a special meaning to you than the job itself.
The
following are some ways to establish such a cooperative relationship:
- Focus on the dialogue between you. That sounds simple. But when you're in a hurry, you have countless phone calls and emails. It's not easy to actually do that. When you meet an employee for a conversation, please put down the phone, leave the computer, listen to his voice, and focus on answering his comments.
- Attention to emotions is infectious. If you already feel anxious or negative, try to isolate yourself. If you feel alienated from the employee, it may not be just the relationship with the employee. You'd better have more meetings and contact with other employees to consolidate personal and work relationships.
- Go out and approach employees. Even if you are an introvert, you should embrace the masses, meet them and talk to them, and give them feedback on your own initiative. You can't hide behind the office door for leadership and decision-making.
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