2016年5月17日 星期二

避免團隊陷入分裂

團隊出現分歧,有的時候是有建設性的。但是,作為一名領導者,你必須確保團隊不會因此陷入分裂。如果衝突拖得太久,就可能導致士氣低落,氛圍緊張,並且因此影響到團隊生產力。
你可以用以下的處置方式來避免團隊陷入分裂:
  1. 找出衝突的根源。人們衝突的表面狀況通常不是真正的原因。真正的原因通常來自於過去曾經發生的事件所引發的結果。你必須先挖掘出衝突的真正緣由是什麼。
  2. 不要選邊站。作為領導者,你如果選邊站,只會加深衝突,引發嗔恨。
  3. 嚴斥衝突。申明團隊絕對需要合作,而分化不能被容忍。
  4. 建立共識。要求團隊找出他們可以達成共識之處,有哪些共通的目標與作法可以合作完成?
  5. 追蹤跟進。你的工作尚未完成。你必須繼續監督情況,並且對任何突發狀況即時作處置。
Avoid teams falling apart
The team is divided, sometimes constructive. But as a leader, you have to make sure that the team will not fall apart. If the conflict drags on too long, it can lead to low morale, tense atmosphere, and therefore affect team productivity.
You can use the following disposal methods to prevent the team from falling apart.
  1. Find out the root cause of the conflict. The surface condition of people's conflict is usually not the real reason. The real reason usually comes from the result of events that happened in the past. You must first dig out the real reasons for the conflict.
  2. Don't choose side stops. As a leader, if you choose to stand, you will only deepen the conflict and cause hatred.
  3. We must rebuke conflicts. Affirming that teamwork is absolutely necessary and that differentiation can not be tolerated.
  4. Consensus building. Ask the team to find out what they can agree on and what common goals and practices can be achieved together?
  5. Follow up. Your work has not yet been completed. You must continue to monitor the situation and deal with any emergencies immediately.

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