當會議變得緊張時，幫助它回到正軌

你知道當會議變得緊張時的感覺。人們提高他們的聲音，或者你的同事互相交談，而你只是希望它結束。

不要看鐘，採取行動，幫助談話回到正軌。

首先，指出事實上發生的事情，而不是責怪。你可能會說，“我們已經談了25分鐘，我們似乎只是重複相同的論點。其他人同意嗎？然後提供一種方法，確保每個人都能聽到並防止情緒失控。

例如，你可以說，“Ken，我們如何聽你的？可以總結你的立場嗎？以確保我們理解它。那麼，我們Claire同樣地也做她的摘要。這對每個人都有效嗎？“

一旦整個小組同意了一個過程，你就可以有效地繼續對話。

When a Meeting Gets Tense, Help It Get Back on Track

You know the feeling when things get tense in a meeting. People raise their voices, or your colleagues talk over each other — and you just want it to end.

Instead of watching the clock, take action and help get the conversation back on track.

First, point out what’s happening in a matter-of-fact way, without assigning blame. You might say, “We’ve been talking for 25 minutes, and we seem to be just repeating the same arguments. Do others agree?” Then offer a way forward that makes sure everyone is heard and will prevent emotional flare-ups.

For example, you can say, “Ken, how about we hear you out, then we’ll summarize your position to make sure we understand it. Then we can do the same with Claire’s view. Will that work for everyone?”

Once the whole group has agreed on a process, you can continue the conversation productively.