將第一線員工納入策略制定程序

即使是最精妙的策略也可能因為第一線員工不能執行好而告失敗。然而，許多的領導者正焦頭爛額地在設法使前線員工瞭解並接受新的做事情的方式。

下一次，當你預備改變公司的方向時，不要只找那些看來高明的高級主管，你應該設法也盡可能網羅更多的第一線員工到決策程序中，尤其是哪些經常與客戶互動者。讓他們一起來思考公司的未來。請他們說出公司如何可以達到新的目標。

讓第一線員工參與到決策制定過程，更能夠保證他們在執行新策略時，能夠像恒星一般地耀眼。

Bringing the frontline staff into the strategy formulation process

Even the most ingenious strategy may fail because of the failure of the front-line staff to perform well. However, many leaders are struggling to make front-line staff understand and accept new ways of doing things.

Next time, when you're going to change the direction of the company, don't just look for those senior executives who look smart. You should try to do as much as possible in the decision-making process, especially those who often interact with customers. Let them think about the future of the company. Tell them how the company can achieve new goals.

Allowing front-line employees to participate in the decision-making process will ensure that they can shine like stars when implementing new strategies.