你有兩個團隊成員發生衝突了，現在他們想讓你解决它。你最好的辦法是什麼？你的本能可能是通過做出行政决定立即解决這個問題，但如果你作為調解人介入，你的團隊將受益更多。
讓你的同事和你一起進行調解。解釋你希望每個人一起努力找出解決辦法。並設定一個基本原則：他們應該集中精力達成協議，而不是相互說服，認為他們中的一個是正確的。
採取這種調停方法將使你的同事能够自己解决衝突，使他們不再依賴你來解决未來的問題，使他們更有可能在解決方案上貫徹到底。在大多數工作場所的爭論中，從長遠來看，口述解決方案不如向員工展示如何表達他們的關注。
Solving the conflict
between employees with the role of mediator rather than the boss
You have two team members
in conflict, now they want you to solve it. What's your best way? Your
instinct may be to solve this problem immediately by making administrative
decisions, but if you intervene as a mediator, your team will benefit more.
Let your colleagues coordinate with
you. Explain that you want everyone to work together to find solutions. And set
a basic rule: they should concentrate on reaching agreement, rather than
convince each other, that one of them is right.
Take this mediation method will make
your colleagues can solve the conflict of their own, so that they no longer
rely on you to solve the problem in the future, so that they are more likely to
persist in solution. In most workplace disputes, in the long run, the oral
solution is better to show how employees express their concern.
