2017年2月8日 星期三

在做重大授權前,先建立信任

要授權給員工並且信任他們可以做出決策,通常不是想象中那麼容易。
要能夠做出授權,你必須做兩件事:建立信任,以及預備接受會失敗的可能性。
你可以與你的員工作一對一的交流,觀察他們如何處理日常的工作,并提供你的回饋意見,這樣做,可以讓你認識這名員工的優點和缺點,因而知道誰可以承擔責任,而誰需要更多的經驗。
你同時要認知會失敗是在授權時很自然的。如果缺乏會失敗的磨練,你的團隊很難知道風險,也不容易發展出創新的能力。如果你能夠有承擔接受失敗的可能性,你就比較能夠安心做出授權的決定。

Build trust before you make a major mandate
Empowering employees and trusting them to make decisions are often not as easy as thought.
To be able to make delegate, you have to do two things: to build trust, and prepare to accept the possibility failure.
You can work one-on-one with your staff, observe how they handle their daily work, and provide feedback that will allow you to recognize the strengths and weaknesses of the employee, and know who can take responsibility and who needs more experience.

It is natural for you to also recognize that failure will occur when authorized. Without training of failure, it is difficult for your tea to know that risks and develop the ability to innovate. If you are more likely to accept failure, you will be more comfortable with the decision to delegate.