如何平息團隊衝突？

在團隊中工作有的時候確實會令人感到挫折，尤其是面對一些小衝突動則轉化為人身攻擊或是主動挑釁的情境。

如何平息這些團隊衝突呢？請嘗試下列方式：

1. 盡早介入。你愈早介入愈好。一個簡單的意見不一致，很可能在雙方情緒升高時瞬間演變成激烈的衝突。
2. 關注在團隊的共識。提醒各方先退回到他們能夠相互接受，具有共識的基礎上。用團隊共識來導引大家的行為，逐漸化解分歧。
3. 建立可以分享互信的契約。要達到共識，讓所有團隊成員徹底好好對談。當大家都把各種主張都攤出來后，協助他們找出一些可以修正而為大家可以接受的方案。這個方案不應該只是建立在最小公約數的基礎上，而最好是能夠融合雙方的共同興趣。

How to quell team conflict?

Working in a team can sometimes be frustrating, especially when confronted with minor conflicts that turn into personal attacks or provocative situations.

How to quell these team conflicts? Please try the following ways:

1. Intervention as soon as possible. The sooner you get involved, the better. A simple disagreement is likely to turn into a violent conflict when both sides are in high spirits.
2. Focus on team consensus. Reminds all parties to step back to the basis of mutual acceptance and consensus. Use team consensus to guide everyone's behavior and gradually resolve differences.
3. Establish a contract to share mutual trust. To reach a consensus, let all team members have a thorough and good dialogue. When all the opinions are put forward, help them to find some solutions that can be amended and accepted by everyone. This scheme should not be based solely on the minimum common divisor